Here’s the link to the previous post: https://eksperts.net/speaking-of-being-passionately-curious/

Why work with Eksperts when there are those larger consulting firms?!

Eksperts try harder to build long term relationships and not driven by stock prices and profit margins!

#clientadvocate #clientsuccess #clientrelationship #consulting #humuor

We’ve been working on a few things.

New product Coming this summer. Hopefully sooner!

#new #product #integration #implementation #software #comingsoon #announcement #transformation

We’ve been working on a few things.

New product coming this summer. Hopefully sooner!

#new #product #integration #implementation #software #comingsoon #announcement #transformation

“You Can’t Always Get What You Want” – Rolling Stones

Oh no, not again! There goes Hrair going on about music/songs again…

Here’s why I thought of those lyrics:

A potential client called us via a recommendation from another happy client. This potential client wanted us to provide a project manager for their HCM implementation project.

I sat in on the call with our salesperson to listen in and provide support as needed.

They seemed to be in a rush and wanted the PM to start quickly. This is fairly common as most clients start a project thinking that they can take it on with their current staff. However, soon realize that they still have their daily tasks and responsibilities to perform.

After a few minutes of introductions and listening to them talking about what they wanted, I started asking questions based on the information so far. My intuition kept nudging me that there was something still that had not surfaced in our conversations. So, I kept digging further and asking questions to see things from their perspective. I always strive to put myself in the client’s seat to better understand everything. I was able to identify another gap, besides the PM they wanted.

At this point, I started to explain that they needed a Time Module resource to help them with the client-side activities which are heavy lift client-side tasks, towards the end of the project cycle.

The client was silent for a few and then said that they were so glad that I was on the call and engaged with all these details. They had no idea that was a blind spot and a huge gap.

Needless to say, the project went very well, and they could not stop talking about that first call they had with me. They said that they would come to me for anything they wanted and needed going forward.

Sometimes, you get what you want AND what you need.

Music #want #need #project #implemenation #clientadvocacy #HCM #sales #storytime

What does John Paul Jones, the bass/keyboard/musician of Led Zeppelin, have to do with the professional corporate world and project teams, or even climbing a mountain?

Hear me out.

Recently, I was listening to my music in random mode and the song No Quarter by Led Zeppelin (live 1973) came on and it shows how much of a positive influence John Paul Jones has on the rest of the band.

Even if you do not like Led Zeppelin, try to listen to their music to try to understand why people talk about them as a pivotal band to introduce a blended sound, genre, and style (rock, blues, jazz etc.).

The three other band members are all very talented and shine on their own. However, notice how John Paul Jones lays a foundation of groove and melody so the other three have the blanket to deliver their best. As a band member his focus, without any ego, is to serve the song, the other band members and in turn the listeners’ experience.

Similarly, every team will shine when there is at least one team member focused on the success of the team and project without any ego and ulterior motive. This was one of the main lessons I learned early on in my career. Every project and team I work with, my focus is always to serve the end result of successful project and satisfied client. Make sure that the experience is positive, memorable, and everyone learns something and improves.

Let us help you and your team climb those mountains and help you shine.

“Help someone climb a mountain and find out that you too reached the top.”

#teamwork #support #music #climb #shine #foundation #implementation

And now for something completely different.

As a client-side advocate, I have had this happen too many times to keep count.

Years ago, a close contact from the implementation group of a software and services partner reached out to me asking me to join a call with a client who had been struggling to engage on an implementation project. They had already signed a contract to implement their latest software/services offering. However, they were unhappy with the assigned team and concerned about the implementation.

The first two calls were an introductory and a deeper dive. I was getting familiar with the client and gathering information. The issue with the first two calls was that the implementation team leads were still the same people, and the client was unsatisfied. On the third call, I started to share some of my insights from my previous experience implementing this product/services. I took time to break down the effort by week of what is expected from the client and what will happen. This prompted a healthy dialog between the client and I. Level setting expectations and providing clear insights on risks and timeline of events. This prompted the client to tell the partner that they would only go ahead with the project with me, and my team, to be assigned to the project as the client-side advocate and advisor. This was unanimously agreed upon.

What are the takeaways from this real-life experience story?

• Manage key stakeholders effectively by developing buy-in, identifying roles, and allocating resources.
• Adopt an agile approach to project management that allows for feedback loops, planning, and reassessment.
• Understand user stories and align them to the scope of the project.
• Understand the systems landscape and the integration requirements.
• Provide adequate training and enablement for the end-users.
• Avoid long implementations that increase the risk of management changes and project cancellation.
• Document and apply lessons learned from past projects to improve best practices.

When you are having challenges with your project, and need a client-side advocate to look out for you and help you navigate things forward, look no further. Reach out to us before it’s too late.

#implementation #clientsuccess #project #problemsolver #relationships #advocate

One of my first consulting tasks was to cover for someone who was going on vacation for a week, and I was to assist the client with data extractions and reporting. I was promised it would be an easy week.

Within a few days, I was called to the director’s office and asked to develop a program to extract all open job requisitions and publish them to the intranet, as well as those that remain unfilled, to the internet corporate website.

This occurred in late 1998. The enterprise application did not have any web features. The browser of choice was Netscape Navigator. The HTML standard was still in its infancy. I stood there for a few minutes, observing their facial expressions, and asked, “What’s the catch?” The Director grinned and added, “Your instincts are good. This is set to go online on Monday. Five days from now.” The Vice President of Human Resources jumped in, saying, “Money is no object. Use anything you need to install and set up.”

To say I panicked is an understatement. I needed to think outside the box and come up with a scalable and dependable solution. I sat at my desk and began leaning into my strengths, querying the database to become acquainted with the information. Then I began researching how I might convert the data into HTML websites.

I encountered too many barriers to list here. Limitations to the programming environment. Content development and administration were virtually non-existent. I worked almost nonstop till late Friday night and had figured out the solution.

The customer was so pleased and amazed that they decided to keep/extend me even after the individual returned from vacation. For more than 7 years. They put me on every other project they had, regardless of experience, because of my ability to never give up and solve problems swiftly with a scalable solution.

What are the takeaways from this real-life experience story?

• Be prepared to face unexpected difficulties and opportunities. I was asked to accomplish something that was not part of my original job, but I was prepared, accepted the challenge, and presented a solution quickly.
• Use your imagination and resourcefulness to solve challenges. Despite many technological limits and challenges, I was able to translate the data into websites and match the client’s needs.
• Never give up and keep learning. I worked around the clock and didn’t allow the pressure or intricacy of the challenge to deter me. I also benefited from the experience, enhancing my abilities and expertise.
• Develop trust and rapport with your customer. My efforts and results pleased the customer with my work and attitude, and I was rewarded with further contracts and extensions. I also built a long-term relationship with the client via mutual respect and satisfaction.

#implementation #clientsuccess #clientadvocate #problemsolver #clientrelationships #advocate

The function of the hybrid consultant has grown more and more important in today’s corporate environment. These experts are the center of enormous experience, profound knowledge, a wide range of abilities, and extraordinary ability; they are more than just consultants. Their ability to provide excellent customer satisfaction is the consequence of a methodical, comprehensive approach to consulting, not luck. The following are some of the main advantages of hiring a hybrid consultant.

Wide Range of Experience

Due to their vast knowledge in a variety of fields and sectors, hybrid consultants are able to approach every project from a comprehensive standpoint. They are able to make connections, see trends, and apply knowledge from one industry to another, offering creative and useful ideas. Their vast range of expertise allows them to effectively handle intricate problems and provide customized solutions for every customer.

Understanding That Is Beyond Boundaries

A hybrid consultant may fill in gaps that might otherwise call for numerous specialists thanks to their knowledge base that crosses multiple fields. They guarantee that clients receive cutting-edge tactics since they are well-versed in the newest trends, technology, and approaches. Their expertise is not only theoretical; rather, it is based on practical applications, which makes it immediately applicable to clients.

Talent that Produces

The defining characteristic of a hybrid consultant is their talent. It’s an intrinsic capacity to look beyond the apparent, make connections that others might miss, and motivate people to take initiative and be confident. Project success for their clients is greatly impacted by their ability to build relationships, comprehend people, and inspire teams.

Diverse Skill Set

A hybrid consultant’s broad skill set is a powerful advantage. They have a variety of skills that can be applied to every circumstance, from strategic planning to creative problem-solving, analytical thinking to effective communication. Because of their adaptability, they may take on a variety of roles, serving as a project manager, coach, strategist, or mediator, depending on what the customer really needs.

The prioritization of client satisfaction

The most important indicator of a hybrid consultant’s efficacy is client happiness. Their capacity to provide excellent outcomes and their dedication to comprehending and fulfilling the client’s expectations make for a fruitful working relationship. The consultant cultivates a constructive and fruitful working relationship by focusing on establishing trust and maintaining openness throughout the consulting process.

Conclusion

There are several advantages to working with a hybrid consultant because of their extensive experience and customer-focused methodology. Their capacity to deliver customized solutions, together with their dedication to customer fulfillment, makes them an indispensable ally in accomplishing corporate objectives. Every forward-thinking firm requires a hybrid consultant since they are essential in a world where creativity and agility are crucial. Above all, the essential and sincere compassion to provide the art of helping.

#hybridconsulting #consulting #hybrid #clientsatisfaction #talent #skill #experience #understanding #solutions #business #technology