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Here’s the link to the previous post: https://eksperts.net/speaking-of-being-passionately-curious/

Why work with Eksperts when there are those larger consulting firms?!

Eksperts try harder to build long term relationships and not driven by stock prices and profit margins!

#clientadvocate #clientsuccess #clientrelationship #consulting #humuor

We’ve been working on a few things.

New product Coming this summer. Hopefully sooner!

#new #product #integration #implementation #software #comingsoon #announcement #transformation

We’ve been working on a few things.

New product coming this summer. Hopefully sooner!

#new #product #integration #implementation #software #comingsoon #announcement #transformation

What does John Paul Jones, the bass/keyboard/musician of Led Zeppelin, have to do with the professional corporate world and project teams, or even climbing a mountain?

Hear me out.

Recently, I was listening to my music in random mode and the song No Quarter by Led Zeppelin (live 1973) came on and it shows how much of a positive influence John Paul Jones has on the rest of the band.

Even if you do not like Led Zeppelin, try to listen to their music to try to understand why people talk about them as a pivotal band to introduce a blended sound, genre, and style (rock, blues, jazz etc.).

The three other band members are all very talented and shine on their own. However, notice how John Paul Jones lays a foundation of groove and melody so the other three have the blanket to deliver their best. As a band member his focus, without any ego, is to serve the song, the other band members and in turn the listeners’ experience.

Similarly, every team will shine when there is at least one team member focused on the success of the team and project without any ego and ulterior motive. This was one of the main lessons I learned early on in my career. Every project and team I work with, my focus is always to serve the end result of successful project and satisfied client. Make sure that the experience is positive, memorable, and everyone learns something and improves.

Let us help you and your team climb those mountains and help you shine.

“Help someone climb a mountain and find out that you too reached the top.”

#teamwork #support #music #climb #shine #foundation #implementation

And now for something completely different.

As a client-side advocate, I have had this happen too many times to keep count.

Years ago, a close contact from the implementation group of a software and services partner reached out to me asking me to join a call with a client who had been struggling to engage on an implementation project. They had already signed a contract to implement their latest software/services offering. However, they were unhappy with the assigned team and concerned about the implementation.

The first two calls were an introductory and a deeper dive. I was getting familiar with the client and gathering information. The issue with the first two calls was that the implementation team leads were still the same people, and the client was unsatisfied. On the third call, I started to share some of my insights from my previous experience implementing this product/services. I took time to break down the effort by week of what is expected from the client and what will happen. This prompted a healthy dialog between the client and I. Level setting expectations and providing clear insights on risks and timeline of events. This prompted the client to tell the partner that they would only go ahead with the project with me, and my team, to be assigned to the project as the client-side advocate and advisor. This was unanimously agreed upon.

What are the takeaways from this real-life experience story?

• Manage key stakeholders effectively by developing buy-in, identifying roles, and allocating resources.
• Adopt an agile approach to project management that allows for feedback loops, planning, and reassessment.
• Understand user stories and align them to the scope of the project.
• Understand the systems landscape and the integration requirements.
• Provide adequate training and enablement for the end-users.
• Avoid long implementations that increase the risk of management changes and project cancellation.
• Document and apply lessons learned from past projects to improve best practices.

When you are having challenges with your project, and need a client-side advocate to look out for you and help you navigate things forward, look no further. Reach out to us before it’s too late.

#implementation #clientsuccess #project #problemsolver #relationships #advocate

One of my first consulting tasks was to cover for someone who was going on vacation for a week, and I was to assist the client with data extractions and reporting. I was promised it would be an easy week.

Within a few days, I was called to the director’s office and asked to develop a program to extract all open job requisitions and publish them to the intranet, as well as those that remain unfilled, to the internet corporate website.

This occurred in late 1998. The enterprise application did not have any web features. The browser of choice was Netscape Navigator. The HTML standard was still in its infancy. I stood there for a few minutes, observing their facial expressions, and asked, “What’s the catch?” The Director grinned and added, “Your instincts are good. This is set to go online on Monday. Five days from now.” The Vice President of Human Resources jumped in, saying, “Money is no object. Use anything you need to install and set up.”

To say I panicked is an understatement. I needed to think outside the box and come up with a scalable and dependable solution. I sat at my desk and began leaning into my strengths, querying the database to become acquainted with the information. Then I began researching how I might convert the data into HTML websites.

I encountered too many barriers to list here. Limitations to the programming environment. Content development and administration were virtually non-existent. I worked almost nonstop till late Friday night and had figured out the solution.

The customer was so pleased and amazed that they decided to keep/extend me even after the individual returned from vacation. For more than 7 years. They put me on every other project they had, regardless of experience, because of my ability to never give up and solve problems swiftly with a scalable solution.

What are the takeaways from this real-life experience story?

• Be prepared to face unexpected difficulties and opportunities. I was asked to accomplish something that was not part of my original job, but I was prepared, accepted the challenge, and presented a solution quickly.
• Use your imagination and resourcefulness to solve challenges. Despite many technological limits and challenges, I was able to translate the data into websites and match the client’s needs.
• Never give up and keep learning. I worked around the clock and didn’t allow the pressure or intricacy of the challenge to deter me. I also benefited from the experience, enhancing my abilities and expertise.
• Develop trust and rapport with your customer. My efforts and results pleased the customer with my work and attitude, and I was rewarded with further contracts and extensions. I also built a long-term relationship with the client via mutual respect and satisfaction.

#implementation #clientsuccess #clientadvocate #problemsolver #clientrelationships #advocate

Why am I repurposing the same image from my last post?…

Mainly to make a point that everything is perspective. It’s all about how one looks at things, with an open mind and history/background.

You see, I am not sure why the person in this picture was doing that and I cannot ask them.

We should always keep an open mind and not quickly judge and react without trying to see things from various perspectives to try to come to an understanding. Even if things seem like they are going against our beliefs and knowledge.

Put yourself in place of the other person.

Think about different scenarios that happened to get to that point.

Prior experiences and what options did they have to choose from to get through things.

Others involved that interfered, guided/influenced.

They have enough autonomy to make those choices or were they restricted by others, financially, experience or self-sabotage.

They believe in Karma and how do they process to get through it depends on if that belief is superficial and learned behavior or willing to do the work to understand and get through it.

They have a history of relying on others to make or influence their decision.

They do not want to be accountable.

They lack the skill and experience to dissect and work through it and need help.

They fear failure or facing challenges or like to take shortcuts.

They were incorrectly sold a bunch of goods that really did not solve the core problem.

Maybe they are delaying it because they are dealing with another challenge.

They are so used to these challenges that this is their normal and do not know any better.

They struggle through it and blame others.

Throw money at it and take shortcuts without truly figuring it out and solving it long term.

They have seen and have been through something similar before and understand and know the process and take appropriate actions.

#methodology #process #implementation #hcmtechnology #Mondaymotivation #motivation #mentalhealth #problem-solving #eksperts